EHR Review Updated February 2026

BestNotes EHR Review (2026)

Independently owned CRM + EHR for addiction treatment and behavioral health with transparent per-user pricing and native ASAM integration.

Vendor Assessment Scorecard

Weighted rubric using fit signals (deployment model, scope, pricing posture, certification, market maturity, and review rating), then calibrated to separate tiers more clearly.

Composite Score

8.0/10

Product Depth 7.6/10
Implementation Ease 7.8/10
Support Confidence 8.4/10
Economic Value 9.0/10
Founded
2003
Deployment
Cloud
Pricing
$12-58/user/month
ONC Certified
Not listed

BestNotes Overview

BestNotes eMAR Workflow

Overview

Since 2003
Founded
$12-58
Per User/Month
HITRUST
CSF Certified
4.4★
User Rating

BestNotes is a cloud-based EHR and CRM platform built specifically for addiction treatment, substance use disorder (SUD), and behavioral health organizations. Founded in 2003 in Twin Falls, Idaho, BestNotes has spent over two decades refining its platform for the behavioral health niche -- and it has done so entirely on its own terms. The company is bootstrapped: no private equity investors, no venture capital rounds, no corporate parent. In a behavioral health EHR market that has been aggressively consolidated by private equity in recent years, this independence is not just a biographical detail -- it is a meaningful differentiator that directly affects pricing stability, product direction, and customer relationships.

The platform combines two capabilities that behavioral health organizations typically source from separate vendors: a CRM for admissions and referral pipeline management and a full clinical EHR with billing, e-prescribing, telehealth, and medication management. This combined CRM + EHR approach is relatively rare in the behavioral health space -- Ease is one of the few other platforms that takes this integrated approach. For SUD treatment centers where the admissions pipeline directly drives revenue, having referral tracking and clinical documentation in the same system eliminates a category of data handoffs and integration complexity.

BestNotes includes native ASAM Continuum and CO-Triage integration -- standardized assessment tools that are increasingly required by payers and accreditation bodies for substance use disorder treatment. The platform also includes eMAR for residential medication management, e-prescribing with EPCS through DrFirst, built-in telehealth supporting up to 50 participants, and more recently, AI-powered documentation tools that the company says can reduce documentation time by up to 70%.

The pricing model is notably transparent for the behavioral health EHR space. BestNotes publishes its per-user pricing with a tiered volume discount: $58/user/month for small teams (1-10 users), dropping to $24/user/month for mid-size organizations (11-100 users), and $12/user/month for larger organizations with 101 or more users. That $12/user price point for larger teams is among the most aggressive in the market and makes the total cost of ownership significantly lower than competitors that charge $200-500+ per provider per month.

The trade-off for BestNotes' longevity is visible in its user interface. The most consistent criticism across user reviews is that the UI feels dated relative to newer entrants like Ease or general-practice platforms like SimplePractice. The platform's functionality is deep, but the user experience reflects its 2003 origins in ways that can affect onboarding time and day-to-day clinician satisfaction. This review examines both the substantial strengths and the real limitations that prospective buyers should evaluate.

Disclosure: EHR Source is an independent review site with no business relationship with BestNotes or any vendor listed on this site. Our reviews are based on publicly available information, user feedback, and hands-on evaluation.

Key Features

Integrated CRM

Built-in admissions pipeline with referral tracking and lead management.

ASAM Continuum

Native ASAM and CO-Triage integration for standardized SUD assessments.

E-Prescribing (EPCS)

DEA-compliant electronic prescribing via DrFirst for controlled substances.

eMAR

Electronic medication administration records for residential programs.

Telehealth (50 Users)

Built-in HIPAA-compliant video sessions supporting up to 50 participants.

AI Documentation

AI-powered tools that reduce clinical documentation time by up to 70%.

Integrated CRM and Admissions Pipeline

BestNotes' built-in CRM is one of its most distinctive features. The CRM module handles referral source tracking, lead management, contact and organization directories, and activity logging -- providing admissions teams with a complete pipeline view from initial inquiry through insurance verification and clinical intake. For addiction treatment centers that actively manage referral relationships and track conversion metrics, this eliminates the need for a standalone CRM like Salesforce, a separate admissions platform, or the spreadsheets that many organizations still rely on.

The CRM data flows directly into the clinical record, so information captured during the admissions process -- referral source, insurance details, presenting concerns, prior treatment history -- does not need to be re-entered at intake. This seamless handoff is something that most behavioral health EHRs simply cannot offer without third-party integrations.

ASAM Continuum and CO-Triage Integration

BestNotes includes native integration with ASAM Continuum (formerly ASAM Criteria) and CO-Triage for standardized substance use disorder assessments. ASAM Continuum provides the multidimensional assessment framework used to determine appropriate level of care placement, and having it built directly into the EHR workflow means clinicians can complete ASAM assessments within the same system they use for documentation, treatment planning, and billing. This eliminates the dual-entry problem that occurs when ASAM assessments are completed in a separate tool and then manually referenced in the clinical record.

CO-Triage provides a briefer, triage-level assessment that can quickly determine whether a patient needs a full ASAM evaluation, making it particularly useful for intake and call center workflows. Both integrations are increasingly expected by payers and accreditation bodies, and having them native to the EHR -- rather than through a separate portal -- is a meaningful workflow advantage.

Electronic Medication Administration Record (eMAR)

For residential and inpatient programs, BestNotes provides a full eMAR that handles medication scheduling, administration documentation, and compliance tracking. Nursing staff can document medication passes in real time, track refusals and missed doses, and maintain the detailed medication administration records that accreditation bodies and state regulators require. The eMAR integrates with the e-prescribing module, so prescribed medications automatically populate the administration schedule.

E-Prescribing (EPCS via DrFirst)

BestNotes includes integrated e-prescribing with EPCS (Electronic Prescribing of Controlled Substances) through the DrFirst network. This is essential for MAT programs prescribing buprenorphine (Suboxone), naltrexone (Vivitrol), and other controlled substances, as well as for psychiatric prescribers managing psychotropic medications. The DrFirst integration provides drug interaction checking, allergy alerts, formulary information, and prescription history access. EPCS compliance is handled natively, supporting the identity-proofing and two-factor authentication requirements mandated by DEA regulations.

Built-in Telehealth

BestNotes includes HIPAA-compliant video telehealth supporting up to 50 participants. The generous participant limit makes it suitable not only for individual therapy sessions but also for group therapy, family sessions, team meetings, and clinical staffings. Sessions are documented within the same clinical workflow as in-person encounters, and billing for telehealth services uses the same claim generation process. Having telehealth natively in the platform avoids the cost and workflow disruption of third-party video tools like Doxy.me or Zoom for Healthcare.

AI Documentation

BestNotes has introduced AI-powered documentation tools that the company reports can reduce documentation time by up to 70%. The AI features assist with clinical note generation, helping clinicians produce structured documentation from session data more quickly than manual entry. While AI documentation is becoming table stakes in the EHR space, BestNotes' implementation is still relatively new, and prospective buyers should evaluate the specific AI capabilities against their documentation workflows during a demo.

Prior Authorization Tracking

The platform includes prior authorization tracking that helps utilization review teams manage authorization requests, track approval status, monitor expiration dates, and ensure that continued stay reviews are submitted before authorizations lapse. For SUD treatment centers -- where payer authorizations are frequently required for residential, PHP, and IOP services and where missed authorizations can result in denied claims -- this is an operationally critical feature that many competing EHRs handle poorly or delegate to external tools.

Outcome Measurement Tools

BestNotes includes built-in outcome measurement tools for tracking patient progress and treatment effectiveness. These tools enable organizations to collect standardized outcome data, generate reports for accreditation bodies like Joint Commission and CARF, and demonstrate treatment effectiveness to payers and referral sources. Outcome measurement is increasingly tied to reimbursement and referral volume in the behavioral health space, making this a feature with both clinical and business value.

Lab Tracking

The lab tracking module manages lab orders, tracks results, and maintains a longitudinal view of lab data within the patient record. For SUD treatment programs where drug screenings, blood work, and other lab tests are routine components of care, having this data integrated into the EHR rather than filed in a separate system improves clinical visibility and documentation completeness.

Mobile Applications

BestNotes offers mobile applications for iOS and Android, enabling clinicians and staff to access the system on the go. Mobile access is particularly valuable for organizations with community-based services, multiple locations, or clinical staff who need to document outside of a traditional office setting.

Compliance and Security

BestNotes holds HITRUST CSF certification, which is the most rigorous security certification commonly pursued by healthcare technology vendors. The platform is aligned with Joint Commission and CARF accreditation standards, and includes HIPAA compliance controls, comprehensive audit trails, and role-based access management. For organizations undergoing accreditation surveys, having an EHR that is architecturally aligned with Joint Commission and CARF documentation requirements reduces the risk of findings related to clinical documentation.

Pros

  • +
    Independently owned with no PE or VC funding. This is BestNotes' most strategically important differentiator. In a behavioral health EHR market where private equity has acquired vendors like Kipu, Netsmart, and Sunwave -- often followed by price increases, support changes, and product consolidation -- BestNotes' bootstrapped independence provides unusual stability. There is no investor pressure to extract short-term returns, no risk of acquisition-driven product disruption, and no external board driving pricing decisions. For organizations evaluating long-term vendor partnerships, this matters.
  • +
    Transparent, aggressively competitive pricing at scale. At $12/user/month for organizations with 101+ users, BestNotes offers one of the lowest per-user price points in the behavioral health EHR market. The published, tiered pricing eliminates the quote-based uncertainty that most competitors require, making budget planning straightforward. For a 150-user organization, BestNotes costs roughly $1,800/month total -- a fraction of what most EHR vendors charge.
  • +
    Combined CRM + EHR eliminates a separate system. The integrated CRM handles the full admissions pipeline -- referral tracking, lead management, conversion analytics -- in the same platform as clinical documentation and billing. Most behavioral health EHRs require a separate CRM or admissions tool. For treatment centers where the referral pipeline drives revenue, this consolidation is operationally significant.
  • +
    Native ASAM Continuum and CO-Triage integration. Standardized ASAM assessments are built directly into clinical workflows, eliminating dual-entry between a separate assessment portal and the EHR. This is increasingly required by payers and accreditation bodies and is a meaningful workflow advantage over competitors that lack native ASAM integration.
  • +
    Over 20 years of market experience in behavioral health. Founded in 2003, BestNotes has iterated on addiction treatment and behavioral health workflows for more than two decades. That institutional knowledge is embedded in the platform's clinical workflows, billing configurations, and compliance structures in ways that newer entrants have not yet had time to develop.
  • +
    HITRUST CSF certified. HITRUST certification represents a higher bar of security assurance than basic HIPAA compliance alone. For organizations that serve payer networks or government contracts with stringent security requirements, HITRUST certification can be a procurement prerequisite.
  • +
    Built-in telehealth with generous 50-participant capacity. The 50-participant limit goes well beyond the one-on-one sessions that most EHR telehealth integrations support, making it suitable for group therapy, multi-family sessions, and clinical team meetings without requiring a separate platform.
  • +
    Strong customer support reputation. User reviews consistently cite BestNotes' customer support as responsive and knowledgeable. For smaller organizations without dedicated IT staff, having a vendor that answers the phone and resolves issues quickly is an operational necessity, not a nice-to-have. The company's independence likely contributes here -- support is not being managed by a remote PE operations team.
  • +
    Joint Commission and CARF alignment. The platform's documentation workflows are aligned with the standards that Joint Commission and CARF surveyors evaluate, reducing the risk of accreditation findings related to clinical documentation. For accredited treatment programs, this alignment saves significant preparation time before surveys.

Cons

  • −
    Outdated user interface -- the most common complaint. BestNotes' UI reflects its 2003 origins. User reviews consistently describe the interface as dated, cluttered, or non-intuitive relative to modern web applications. Navigation can require multiple clicks to reach frequently used screens, and the visual design lacks the clean, contemporary feel of newer platforms like Ease or SimplePractice. This affects clinician adoption speed and day-to-day satisfaction.
  • −
    No auto-save on clinical notes. Users report that clinical notes do not auto-save, meaning that a browser crash, session timeout, or accidental navigation away from a note can result in lost work. For clinicians who are writing lengthy intake assessments, treatment plans, or progress notes, this is a significant usability gap that creates real frustration and lost productivity.
  • −
    Performance issues reported by some users. Some users report slow load times, lag during documentation, and occasional system sluggishness -- particularly during peak usage periods or when working with records that contain extensive history. Performance issues in a clinical workflow tool directly affect productivity and clinician tolerance.
  • −
    Limited bulk operations. Administrative tasks that require updates across multiple records -- such as batch status changes, bulk scheduling modifications, or mass communications -- are reported to lack efficient bulk operation tools. For larger organizations managing hundreds of patients, this creates unnecessary manual work.
  • −
    Patient portal usability concerns. While BestNotes offers a patient portal, user feedback suggests that the portal's interface and functionality could be improved. Given the increasing expectations patients have for digital healthcare experiences -- driven by consumer-grade patient portals from platforms like MyChart -- this can affect patient engagement and satisfaction.
  • −
    ONC certification not confirmed. BestNotes' ONC certification status has not been independently confirmed as of this review. Organizations that require ONC-certified health IT for meaningful use attestation, state program participation, or payer requirements should verify this directly before committing.
  • −
    AI documentation is a newer addition. While BestNotes has introduced AI documentation tools, these are relatively new features compared to the platform's core functionality. Organizations should evaluate the AI capabilities' maturity, accuracy, and integration depth during demos rather than assuming parity with purpose-built AI documentation tools.

Pricing

BestNotes is one of the few behavioral health EHR vendors that publishes transparent pricing. The platform uses a tiered per-user pricing model with volume discounts that make it progressively more affordable as organizations scale. This transparency is a refreshing contrast to the quote-based pricing that dominates the behavioral health EHR market and forces organizations to engage in sales conversations before they can even budget for a platform.

BestNotes Pricing Tiers (Per User, Per Month)

User Count Price/User/Month Example Monthly Total
1-10 users $58/user/month $580/mo (10 users)
11-100 users $24/user/month $1,200/mo (50 users)
101+ users $12/user/month $1,800/mo (150 users)

The volume discount structure is aggressive. At the 101+ user tier, BestNotes costs $12/user/month -- which is dramatically lower than competitors that charge $200-500+ per provider per month. Even at the small-team tier of $58/user/month, BestNotes is competitive with platforms like TherapyNotes and SimplePractice while offering significantly more behavioral health-specific functionality.

The economic advantage becomes particularly clear for mid-size and larger organizations. A 75-user organization pays approximately $1,800/month total for BestNotes -- a figure that many competitors would charge for a handful of providers. When you add the value of the integrated CRM (which replaces a separate admissions tool), built-in telehealth (which replaces a separate video platform), and e-prescribing, the total cost of ownership comparison is compelling.

Total Cost of Ownership: BestNotes vs. Assembling Point Solutions

Cost Component Separate Systems BestNotes (All-in-One)
EHR license $200-500/provider/mo $12-58/user/mo (all included)
CRM / admissions tool $50-200/user/mo
Telehealth platform $30-100/provider/mo
ASAM assessment tool Separate licensing
Integration costs $5,000-25,000+ setup None (native)
Vendor management overhead 3-5 vendor relationships Single vendor relationship

One additional pricing consideration: because BestNotes is bootstrapped with no PE or VC investors, there is no external pressure to implement the aggressive annual price increases that PE-owned vendors often impose after acquisition. User reviews and long-term customers have generally not reported significant unexpected price hikes -- a notable contrast to the experience many organizations have had with PE-acquired behavioral health vendors.

For a broader comparison of EHR pricing models across the industry, see our EHR cost guide.

Who Should Use BestNotes

BestNotes is designed for behavioral health and addiction treatment organizations that prioritize value, vendor stability, and integrated workflows. Specifically:

  • SUD treatment centers that need ASAM integration. Programs that use ASAM Continuum for level-of-care placement and want the assessment built directly into the EHR workflow rather than completed in a separate portal. Residential, PHP, IOP, and outpatient SUD programs all fit well.
  • Organizations concerned about PE-driven vendor instability. If you have experienced -- or want to avoid -- the price increases, support degradation, and product disruption that often follow private equity acquisitions, BestNotes' bootstrapped independence is a genuine hedge against that risk.
  • Mid-size organizations seeking aggressive per-user economics. The $12/user/month price point at 101+ users makes BestNotes one of the most cost-effective options for organizations scaling beyond a small team. If you are budget-conscious and need a full-featured platform, the math is hard to beat.
  • Behavioral health organizations that want a combined CRM + EHR. Treatment centers with active admissions pipelines that want referral tracking, lead management, and clinical documentation in a single system -- without paying for a separate CRM.
  • Residential programs needing eMAR. Facilities that administer medications and need electronic medication administration records integrated with e-prescribing and clinical documentation.
  • Small to mid-size practices that value responsive support. Organizations without large IT departments that rely on their EHR vendor for hands-on support and timely issue resolution.

Who Should NOT Use BestNotes

No EHR is the right fit for every organization. BestNotes is not the best match for:

  • Organizations that prioritize modern UI/UX above all else. If clinician satisfaction with the software interface is your top evaluation criterion, BestNotes' dated UI will be a recurring source of friction. Newer platforms like Ease and consumer-grade tools like SimplePractice offer significantly more polished user experiences.
  • Large enterprise behavioral health organizations. Enterprises with 500+ users, complex multi-state operations, and deep state reporting requirements may need the enterprise-scale capabilities of Netsmart or similar platforms that are architecturally designed for large-scale deployments.
  • General medical and hospital practices. BestNotes is a behavioral health platform. Primary care, urgent care, surgical, or multi-specialty medical groups need a general ambulatory or hospital EHR. See our vendor directory for broader options.
  • Organizations that require confirmed ONC certification. If ONC-certified health IT is a regulatory or contractual requirement for your organization, you should confirm BestNotes' certification status directly before committing -- or evaluate alternatives like AZZLY Rize or Ease that have confirmed ONC certification.
  • Solo therapists and individual practitioners with simple needs. While BestNotes' 1-10 user tier at $58/user/month is not unreasonable, solo practitioners with straightforward documentation and billing needs will find platforms like TherapyNotes or SimplePractice simpler and faster to set up. BestNotes' CRM, eMAR, and ASAM integration features are unnecessary overhead for a solo outpatient practice.
  • Organizations that need extensive auto-save and offline capabilities. The lack of auto-save on clinical notes is a genuine risk for clinicians who write lengthy documentation. If your staff works in environments with unreliable internet or you have had issues with lost documentation in other systems, this limitation should weigh heavily in your evaluation.

Implementation

BestNotes' cloud-based deployment simplifies the initial setup compared to on-premise systems, and the company's long tenure means their implementation process has been refined over two decades. Key implementation considerations include:

  • Cloud-based deployment. No on-premise hardware or infrastructure is required. Staff access the platform through a web browser, and mobile apps are available for iOS and Android. This simplifies multi-location rollouts and eliminates the IT overhead of on-premise EHR hosting.
  • Data migration. Organizations transitioning from another EHR should plan for data migration as the most time-intensive phase of implementation. BestNotes' support team assists with migration, but the complexity will depend on the source system, data volume, and which records need to be transferred versus archived.
  • CRM configuration. The integrated CRM needs to be configured with referral sources, pipeline stages, and workflow rules that match the organization's admissions process. This is a unique step compared to EHR-only implementations and should involve the admissions team.
  • ASAM Continuum setup. Organizations using the ASAM integration need to configure assessment workflows, level-of-care mappings, and documentation templates. BestNotes' support team can assist with this configuration.
  • Form and template customization. Clinical documentation templates, intake forms, and treatment plan templates should be reviewed and customized to match the organization's clinical protocols and payer documentation requirements.
  • Training investment. While BestNotes' support team is well-regarded, the dated UI means that onboarding new users may take longer than it would with a more intuitive interface. Organizations should plan for dedicated training time, particularly for staff who are accustomed to modern web application design patterns.

Implementation timelines will vary, but BestNotes' cloud architecture and experienced implementation team generally enable faster deployments than traditional enterprise EHR implementations. Small organizations can often be live within 4-8 weeks, while larger multi-site deployments may take 2-4 months depending on data migration and customization complexity.

For a comprehensive overview of what to expect during any EHR implementation, see our EHR implementation checklist.

Frequently Asked Questions

How is BestNotes different from other behavioral health EHRs?

BestNotes combines a CRM and EHR in a single platform purpose-built for addiction treatment and behavioral health. It includes native ASAM Continuum and CO-Triage integration, eMAR for residential programs, e-prescribing with EPCS, built-in telehealth, and AI documentation tools. Critically, BestNotes is independently owned and bootstrapped -- no private equity or venture capital funding -- which gives it unusual stability in a market where PE-acquired vendors frequently raise prices, cut support, or merge products.

How much does BestNotes cost?

BestNotes uses transparent, tiered per-user pricing: $58/user/month for 1-10 users, $24/user/month for 11-100 users, and $12/user/month for 101+ users. This volume discount structure makes BestNotes one of the most cost-effective options for mid-size and larger behavioral health organizations. All core features -- CRM, EHR, telehealth, e-prescribing, eMAR -- are included. For pricing context, see our EHR cost guide.

Is BestNotes suitable for addiction treatment centers?

Yes. BestNotes was purpose-built for addiction treatment and SUD programs. It includes native ASAM Continuum integration for standardized assessments, eMAR for residential medication management, e-prescribing with EPCS for MAT programs, prior authorization tracking, outcome measurement tools, and lab tracking. The built-in CRM handles the admissions pipeline from referral through intake. See our best EHR for addiction treatment guide for a broader comparison.

Does BestNotes include AI features?

Yes. BestNotes has introduced AI documentation tools that the company reports can reduce documentation time by up to 70%. The AI features assist with clinical note generation and documentation workflows. These are newer additions to the platform, so prospective buyers should evaluate the specific AI capabilities during a demo to assess maturity and fit for their documentation workflows. For broader context on AI in healthcare software, see our AI in EHR article.

Is BestNotes ONC certified?

BestNotes' ONC certification status has not been independently confirmed as of this review. Organizations that require ONC-certified health IT for meaningful use attestation, state program compliance, or payer requirements should verify certification status directly with BestNotes before committing. The platform does hold HITRUST CSF certification for security compliance.

How does BestNotes compare to Kipu and AZZLY Rize?

BestNotes competes directly with Kipu and AZZLY Rize in the SUD treatment EHR space. BestNotes differentiates with independent ownership (no PE backing), transparent tiered pricing that drops to $12/user/month at scale, and a combined CRM + EHR. Kipu is PE-owned and targets larger residential programs with deeper clinical workflows but at a higher price point. AZZLY Rize offers strong customer support, a proven track record in the mid-market, and ONC certification. Ease competes with a modern UI and native AI, but is newer to market. See our behavioral health EHR comparison for a detailed breakdown.

Why does BestNotes' independent ownership matter?

The behavioral health EHR market has experienced significant private equity consolidation. When PE firms acquire EHR vendors, the typical playbook includes raising prices, reducing support investment, and merging or sunsetting products -- changes that directly affect customers. BestNotes has been bootstrapped since 2003 with no external investors. This means no investor pressure to extract short-term returns, no risk of acquisition-driven product changes, and historically stable pricing. For organizations making a multi-year EHR commitment, vendor ownership stability is a legitimate risk factor to evaluate.

Verdict

BestNotes occupies a distinctive position in the behavioral health EHR market: it is an independently owned, bootstrapped company with over 20 years of domain expertise that delivers a comprehensive CRM + EHR at pricing that undercuts most competitors -- especially at scale. In an industry where private equity acquisitions have made vendor stability a legitimate risk factor, BestNotes' independence is not a marketing talking point but a structural advantage that affects pricing predictability, product continuity, and the quality of the customer relationship.

The platform's functional depth is substantial. The combination of native ASAM Continuum integration, eMAR, e-prescribing with EPCS, built-in telehealth, prior authorization tracking, outcome measurement, and a CRM with admissions pipeline management covers the vast majority of what SUD treatment centers and behavioral health organizations need in a single system. At $12/user/month for organizations with 101+ users, the economics are exceptionally competitive -- particularly when you account for the CRM, telehealth, and ASAM tools that would otherwise require separate vendor relationships.

The trade-off is the user interface. BestNotes' UI is the platform's most significant weakness and its most common criticism. It reflects the design era in which the company was founded, and while the underlying functionality is strong, the day-to-day experience of using the software falls short of what clinicians expect from modern web applications. The lack of auto-save on clinical notes is a specific usability gap that can cause real frustration and lost work. Performance issues reported by some users add to these UX concerns.

The competitive landscape creates a clear decision framework. Organizations that value modern design and native AI should evaluate Ease. Those that need enterprise scale and deep state reporting should look at Netsmart. Those that prioritize proven mid-market track record with strong support should consider AZZLY Rize. And those who value vendor independence, transparent pricing, and the best per-user economics in the behavioral health space should put BestNotes at the top of their evaluation list.

EHR Source Recommendation

BestNotes is a strong choice for SUD treatment centers and behavioral health organizations that value vendor independence, transparent pricing, and an integrated CRM + EHR. We recommend it particularly for mid-size organizations (11-100+ users) where the volume pricing creates significant savings, and for programs that need native ASAM integration and eMAR. Organizations that prioritize modern UI/UX should also evaluate Ease, and those needing enterprise scale should consider Netsmart. For solo practitioners, SimplePractice or TherapyNotes are more appropriate.

Evaluating multiple options? See our behavioral health EHR comparison for a side-by-side look at the leading platforms, or read our EHR selection guide for a structured evaluation framework.