CounSol.com EHR Review (2026)
Affordable, white-label EHR for solo therapists and counseling practices.
Vendor Assessment Scorecard
Weighted rubric using fit signals (deployment model, scope, pricing posture, certification, market maturity, and review rating), then calibrated to separate tiers more clearly.
Composite Score
7.0/10
CounSol.com Overview
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Overview
CounSol.com is a cloud-based EHR and practice management platform designed specifically for therapists, counselors, and social workers in private practice. Founded in 2011 and headquartered in Orlando, Florida, CounSol.com has remained an independent, founder-operated company -- a rarity in a market where most small EHR vendors have been acquired by private equity or larger health IT companies. That independence is reflected in the product's philosophy: keep things simple, keep pricing transparent, and provide personal customer support that solo practitioners can actually reach.
The platform's defining feature is its white-label client portal, which allows practices to customize the client-facing experience with their own branding, logo, colors, and domain. For solo therapists building a private practice identity, this is a meaningful differentiator -- most competing platforms offer a generic portal experience with the vendor's branding prominently displayed.
CounSol.com covers the core workflow needs of a therapy practice: scheduling, progress notes, treatment planning, secure messaging, telehealth, insurance billing, and custom intake forms. It also includes a unique client journal feature that allows clients to maintain a personal journal within the portal, optionally sharing entries with their therapist between sessions. While the platform lacks the feature depth and integrations of larger competitors like SimplePractice, it compensates with affordability, ease of use, and a level of personal support that larger vendors rarely match.
For a broader comparison of where CounSol.com fits in the behavioral health EHR landscape, see our behavioral health EHR comparison.
Key Features
White-Label Portal
Fully branded client portal with your logo, colors, and custom domain.
Online Scheduling
Client self-booking with automated email and text reminders.
Client Journal
Unique between-session journaling tool with optional therapist sharing.
Secure Messaging
HIPAA-compliant messaging built into the client portal.
Treatment Planning
Structured goals, objectives, and interventions with custom templates.
Telehealth
Integrated HIPAA-compliant video sessions via the client portal.
White-Label Client Portal
CounSol.com's client portal is its strongest differentiator. Unlike most behavioral health EHRs that offer a standard, vendor-branded portal, CounSol.com lets practices fully customize the portal with their own logo, color scheme, welcome message, and even a custom domain. Clients see the therapist's brand -- not CounSol's. The portal handles appointment scheduling, intake form completion, secure messaging, payment processing, document sharing, and the client journal feature. For solo practitioners who are building a professional brand identity, this white-label capability creates a more cohesive client experience than what SimplePractice or TherapyNotes offer out of the box.
Scheduling and Appointment Management
The scheduling module includes online booking through the client portal, automated appointment reminders via email and text, waitlist management, and recurring appointment setup. Clients can view available time slots and request appointments based on the therapist's configured availability. The calendar syncs with the documentation workflow, so clinicians can navigate directly from a completed appointment to the associated progress note.
Clinical Documentation and Treatment Planning
CounSol.com provides templates for progress notes, treatment plans, and intake assessments. Treatment plans support goals, objectives, and interventions in a structured format. Progress notes can be configured with custom fields to match a practice's documentation style. While the template library is not as extensive as TherapyNotes or SimplePractice, it covers the standard documentation needs for talk-therapy practices. Custom intake forms can be built and assigned to new clients, who complete them through the portal before their first session.
Secure Messaging and Client Journal
HIPAA-compliant secure messaging is built into the platform, allowing therapists and clients to communicate between sessions without resorting to regular email. The client journal feature is unique to CounSol.com: clients can maintain a private journal within the portal, writing entries between sessions that they can optionally choose to share with their therapist. This gives clinicians insight into a client's between-session experiences and can serve as a therapeutic tool for reflective practices, CBT homework, and mood tracking.
Pros
- Affordable, transparent pricing. At $49.95-$69.95/month per provider with no setup fees, CounSol.com is one of the most budget-friendly EHR options for solo practitioners. There are no hidden costs or surprise add-on charges.
- White-label client portal. Fully customizable with your practice's branding, logo, colors, and domain. Clients interact with your brand, not CounSol's. This is a unique capability that most competitors do not offer.
- Personal customer support. New users receive personal setup calls to walk through configuration. Ongoing support is handled by a small team that knows your account -- not a call center with rotating agents. This is consistently cited as a top strength in user reviews.
- Simple, low learning curve. The platform is straightforward to learn and use. Solo therapists who are not technically inclined can be up and running within days, not weeks. The interface prioritizes simplicity over feature density.
- Unique client journal feature. Clients can journal between sessions and optionally share entries with their therapist. This supports CBT homework, reflective practices, and gives clinicians insight into between-session experiences.
- Independent, founder-operated company. Not owned by private equity or a large health IT conglomerate. Product decisions are driven by clinician feedback rather than investor growth targets. Users report that feature requests are actually heard and sometimes implemented.
Cons
- Dated user interface. The interface is functional but visually outdated compared to modern competitors like SimplePractice. The design has not kept pace with current UI expectations, which can feel clunky for users accustomed to consumer-grade software.
- Limited third-party integrations. CounSol.com has a narrow integration ecosystem. It lacks the extensive app marketplace and API connections found in SimplePractice or TherapyNotes. Practices that rely on specific lab, pharmacy, or billing integrations should verify compatibility before committing.
- No dedicated mobile app. CounSol.com does not offer a native iOS or Android app. The platform is accessible through mobile browsers, but the experience is not optimized for on-the-go use. Clinicians who manage their schedules and notes from their phones will find this limiting.
- Limited reporting and analytics. Reporting capabilities are basic compared to competitors. Practices that need detailed financial reports, outcome analytics, or custom dashboards will find the built-in reporting insufficient. There is no advanced business intelligence or data export beyond standard reports.
- Small user community. As a smaller, independent platform, CounSol.com has a limited user community compared to SimplePractice or TherapyNotes. There are fewer online forums, peer guides, and third-party tutorials available. Users rely more heavily on direct vendor support.
- Not ONC-certified. CounSol.com lacks ONC certification, which means it cannot be used for Promoting Interoperability reporting under MIPS. While this is not relevant for most solo therapists, practices that participate in Medicare quality programs should be aware of this limitation.
Pricing
CounSol.com offers straightforward, publicly listed pricing with no setup fees or long-term contracts required. Plans range from $49.95 to $69.95 per provider per month, with pricing tiers based on feature access rather than client volume.
- Base plan (~$49.95/month): Includes scheduling, progress notes, client portal, secure messaging, appointment reminders, and basic reporting.
- Mid-tier plan (~$59.95/month): Adds insurance billing features, custom intake forms, and expanded documentation templates.
- Full plan (~$69.95/month): Includes all features -- telehealth, e-prescribing integration, advanced client portal customization, and the client journal feature.
| Platform | Starting Price | White-Label Portal | Mobile App | ONC Certified |
|---|---|---|---|---|
| CounSol.com | $49.95/mo | Yes | No | No |
| SimplePractice | $49/mo | No | Yes | No |
| TherapyNotes | $69/mo | No | Yes | Yes |
| BreezyNotes | $35/mo | No | No | No |
CounSol.com's pricing is competitive with SimplePractice's base tier and less expensive than TherapyNotes. The key value proposition is that the white-label client portal is included at no extra cost -- a feature that would require workarounds or third-party tools on other platforms. For a deeper dive into EHR costs and what to watch for, see our EHR cost guide.
Who Should Use Ease
Strong Fit
- Solo therapists starting a private practice who need an affordable, all-in-one platform that covers scheduling, notes, billing, and a client portal without requiring technical setup expertise. The personal onboarding calls make the transition easier than self-service platforms.
- Counselors who want branded client experiences and need a white-label portal that presents their practice name, logo, and colors rather than a generic EHR vendor brand. This matters for practitioners building a referral-based practice identity.
- Therapists who value personal customer support over feature count. CounSol.com's small team provides the kind of responsive, relationship-based support that is rare among larger EHR vendors.
- Budget-conscious practitioners who need core EHR functionality without paying $100+/month. At $49.95-$69.95/month, CounSol.com is one of the most affordable options in the behavioral health EHR market.
- Clinicians who use journaling as a therapeutic tool and want a structured way for clients to journal between sessions with optional sharing. The built-in client journal feature is unique to CounSol.com.
Who Should NOT Use CounSol.com
- Group practices with 5+ providers. CounSol.com is designed for solo and very small practices. It lacks the multi-provider scheduling, role-based permissions, and administrative oversight tools that group practices need. TherapyNotes or SimplePractice are better choices for growing groups.
- Prescribing clinicians (psychiatrists, psychiatric NPs). CounSol.com's e-prescribing integration is limited compared to platforms built for prescribers. Valant offers integrated PDMP, EPCS, and structured medication management that CounSol.com cannot match.
- Practices that need a mobile app. If you manage your schedule, notes, and client communications primarily from your phone, CounSol.com's browser-only experience will feel limiting. SimplePractice has the strongest mobile app in this market.
- Practices requiring ONC certification. For clinicians participating in MIPS or Promoting Interoperability programs, CounSol.com's lack of ONC certification is a disqualifier. TherapyNotes or Valant are certified alternatives.
- Multi-specialty or SUD treatment organizations. CounSol.com is not designed for complex clinical environments with multiple service lines, residential programs, or substance use disorder treatment workflows. See our therapy practice EHR guide for alternatives scaled to larger operations.
For a side-by-side breakdown of how CounSol.com compares to other behavioral health EHR platforms, see our behavioral health EHR comparison.
Implementation
CounSol.com is cloud-based, so there is no software to install, servers to configure, or IT infrastructure to manage. Implementation is significantly simpler than with larger EHR platforms, reflecting the product's focus on solo practitioners who typically handle setup themselves.
- Account setup and onboarding call (Day 1-3): After signing up, new users are scheduled for a personal setup call with a CounSol.com team member. During this call, the team walks through account configuration, portal branding, scheduling preferences, and basic template setup. This personal onboarding is included at no additional cost -- a notable advantage over competitors that rely on self-service documentation.
- Portal customization and intake forms (Day 3-7): Therapists configure their white-label client portal, upload branding assets (logo, colors), create custom intake forms, and set up consent documents. The portal can be linked to the practice's website so clients land on a branded experience.
- Documentation and workflow setup (Day 5-10): Configure progress note templates, treatment plan formats, and billing preferences. If accepting insurance, set up payer information and fee schedules. CounSol.com support is available for follow-up questions during this phase.
- Go-live (Day 7-14): Most solo practitioners are fully operational within one to two weeks. There is no formal data migration service, so therapists switching from another EHR will need to manually transfer active client records or maintain access to the prior system during a transition period.
Total implementation time is typically 1 to 2 weeks for solo practitioners. The personal setup calls and simple interface mean that even clinicians with limited technical skills can get up and running quickly. For guidance on the broader EHR selection and implementation process, see our EHR selection process guide.
Frequently Asked Questions
Is CounSol.com good for solo therapists?
CounSol.com is purpose-built for solo therapists, counselors, and small private practices. Its straightforward pricing ($49.95-$69.95/month per provider), personal onboarding support with live setup calls, and simple workflow make it one of the most accessible EHR options for clinicians starting or running a solo practice. The white-label client portal also lets solo practitioners present a professional, branded experience to clients. For more options, see our guide to the best EHR for solo practitioners.
How much does CounSol.com cost?
CounSol.com pricing ranges from $49.95 to $69.95 per provider per month. The base plan includes core features like scheduling, progress notes, and a client portal. Higher tiers add features like insurance billing, custom intake forms, and e-prescribing integration. There are no setup fees, and new users can try the platform risk-free before committing.
Does CounSol.com offer a client portal?
Yes. CounSol.com's standout feature is its white-label client portal, which can be fully customized with your practice's branding, logo, and colors. Clients can use the portal to schedule appointments, complete intake forms, send secure messages, make payments, and even maintain a personal journal that can optionally be shared with their therapist.
How does CounSol.com compare to SimplePractice and TherapyNotes?
CounSol.com is more affordable than most SimplePractice tiers and offers a unique white-label client portal that neither SimplePractice nor TherapyNotes provides. However, SimplePractice has a more modern interface and a larger integration ecosystem, while TherapyNotes offers deeper clinical documentation templates and stronger reporting. CounSol.com is best for solo practitioners who prioritize simplicity and personal customer support over advanced features. See our full comparison for details.
Does CounSol.com support telehealth?
Yes. CounSol.com includes HIPAA-compliant telehealth video sessions that clients can join through the client portal. The telehealth feature is integrated into the scheduling workflow, so appointments can be designated as virtual visits and clients receive a link to join the session.
Is CounSol.com ONC-certified?
No. CounSol.com is not ONC-certified. This means it does not meet the federal certification standards required for participation in the Promoting Interoperability (formerly Meaningful Use) program under MIPS. For most solo therapists and counselors, ONC certification is not a requirement, but practices that need to report on interoperability measures should consider certified alternatives like TherapyNotes or Valant.
Verdict
CounSol.com fills a specific gap in the behavioral health EHR market: it is a straightforward, affordable platform for solo therapists and counselors who want a branded client experience without the complexity or cost of larger systems. The white-label client portal is genuinely unique in this market segment, and the personal customer support -- including live setup calls for every new user -- is a meaningful advantage for clinicians who do not want to navigate a help center alone.
The trade-offs are clear. The interface feels dated. There is no mobile app. Reporting is basic. The integration ecosystem is narrow. And for anything beyond a solo or very small practice, the platform quickly reaches its limits. CounSol.com is not trying to be everything to everyone -- it is trying to be the right tool for a solo therapist who wants simplicity, affordability, and a client-facing brand that looks like their own.
For that specific user, CounSol.com delivers. The question is whether the white-label portal and personal support are worth the trade-off of a smaller feature set and dated interface compared to SimplePractice (more modern, more integrations, mobile app) or TherapyNotes (deeper documentation, ONC-certified, stronger reporting). If branding and personal touch matter more than feature breadth, CounSol.com earns its place on the shortlist.