Qualifacts is backed by Warburg Pincus, a private equity firm that acquired the company for approximately $300 million. Under PE ownership, Qualifacts has pursued a roll-up strategy, acquiring Credible, InSync, and OnCall Health (telehealth). Buyers should consider how PE ownership may affect long-term pricing, product investment priorities, and support levels.

Qualifacts (CareLogic) EHR Review (2026) — Pricing, Features, Pros & Cons

Name: Qualifacts (CareLogic)
Rating: 4

Overview

Qualifacts is an enterprise behavioral health EHR company headquartered in Nashville, Tennessee that operates three distinct EHR platforms -- CareLogic, Credible, and InSync -- along with the OnCall Health telehealth platform. Founded in 2000, Qualifacts has grown through a combination of organic development and aggressive acquisition to become one of the largest vendors in the behavioral health EHR market, serving community mental health centers (CMHCs), addiction treatment organizations, intellectual and developmental disability (I/DD) providers, and broader human services agencies.

The company's flagship platform, CareLogic, is an enterprise-grade behavioral health EHR built for large, multi-location agencies that need configurable workflows, state reporting integration, and the compliance infrastructure required to operate in publicly funded behavioral health systems. CareLogic has consistently earned strong KLAS rankings, including #1 and #2 positions in behavioral health EHR categories -- a notable achievement in a market where user satisfaction with enterprise software tends to be low.

The story of Qualifacts in the 2020s is fundamentally an acquisition story. Backed by Warburg Pincus, a global private equity firm that acquired the company for approximately $300 million, Qualifacts has pursued a roll-up strategy that brought Credible (enterprise BH EHR with strong documentation and billing), InSync (mid-market EHR for smaller practices), and OnCall Health (telehealth) under a single corporate umbrella. This gives Qualifacts a portfolio that theoretically covers organizations of all sizes -- but it also means buyers are navigating three separate platforms with different architectures, different user interfaces, different support teams, and different maturity levels.

For enterprise behavioral health organizations -- particularly those operating CMHCs, CCBHC programs, or large multi-site addiction treatment networks -- Qualifacts CareLogic is a tier-one option that competes directly with Netsmart myAvatar. For smaller organizations, the picture is more complicated, and the right Qualifacts product depends on which platform in the portfolio best matches the use case.

Disclosure: EHR Source is an independent review site with no business relationship with Qualifacts or any vendor listed on this site. Our reviews are based on publicly available information, user feedback, and industry analysis.

Platform Portfolio: CareLogic, Credible, and InSync

Understanding Qualifacts requires understanding that it is not a single product -- it is a portfolio of acquired platforms operating under one corporate brand. Each platform has its own history, architecture, strengths, and target market. This is both a strength (broader coverage) and a significant source of buyer confusion.

Platform	Target Market	Key Strengths	Deployment
CareLogic	Enterprise BH, multi-location CMHCs	State reporting, CCBHC compliance, configurable workflows	Cloud, On-Premise
Credible	Enterprise BH, strong documentation/billing	Clinical documentation depth, billing engine, reporting	Cloud
InSync	Small-to-mid-size BH practices	Ease of use, faster implementation, lower cost	Cloud
OnCall Health	Telehealth (add-on)	HIPAA-compliant video, virtual care workflows	Cloud

CareLogic

CareLogic is the enterprise workhorse. It was designed for large behavioral health agencies -- organizations with 100+ clinicians, multiple service lines, multiple locations, and complex state reporting requirements. The platform provides deep configurability, allowing organizations to build custom clinical workflows, documentation templates, and reporting structures without vendor professional services for every change. Its state reporting integration is a core competency -- CareLogic connects to state behavioral health data systems across dozens of states, handling the kind of complex, state-specific reporting mandates that drive large CMHCs to choose (or reject) an EHR vendor.

Credible

Credible was a standalone enterprise behavioral health EHR before Qualifacts acquired it. It is known for strong clinical documentation and billing capabilities, with a particular emphasis on documentation completeness validation and revenue cycle workflows. Some organizations prefer Credible's documentation approach and billing engine to CareLogic's -- which is why Qualifacts continues to maintain and sell both platforms rather than consolidating them. Credible serves a similar enterprise market to CareLogic, and the overlap between the two products is a persistent source of confusion for buyers.

InSync

InSync targets the small-to-mid-size behavioral health practice -- the segment below CareLogic and Credible's enterprise focus. It offers a more streamlined user experience, faster implementation timelines, and a lower price point. InSync competes with platforms like Valant, PIMSY, and TherapyNotes rather than with enterprise solutions like Netsmart.

Key Features

The following features span the Qualifacts platform portfolio, with CareLogic providing the deepest enterprise capabilities. Where feature availability differs by platform, we note the distinction.

Clinical Documentation and Configurable Workflows

CareLogic's configurable clinical documentation engine is one of its strongest competitive advantages. Large behavioral health agencies operate diverse service lines -- outpatient therapy, crisis intervention, substance use treatment, I/DD services, case management -- each with different documentation requirements. CareLogic allows organizations to build and modify clinical forms, workflows, and documentation templates to match these varied requirements without relying on vendor professional services for every change. The form engine supports conditional logic, field validation, and auto-population from previous encounters.

Credible takes a similarly deep approach to clinical documentation, with particular strength in documentation completeness validation -- ensuring that clinicians complete all required fields before signing notes, which reduces downstream claim denials caused by incomplete documentation. InSync provides a more streamlined documentation experience appropriate for smaller practices with less complex workflow requirements.

State Reporting and Regulatory Compliance

For community mental health centers, state reporting is not optional -- it is a funding requirement. CareLogic provides pre-built integrations with state behavioral health data systems across dozens of states, handling the complex, state-specific data submission formats and validation rules that vary from jurisdiction to jurisdiction. This includes support for CCBHC (Certified Community Behavioral Health Clinic) program requirements, which have become a critical compliance need as more states adopt the CCBHC model.

The platform also supports 42 CFR Part 2 compliance for substance use disorder records, HIPAA privacy and security requirements, and value-based reimbursement readiness with quality measures tracking and outcome reporting capabilities. SOC 2 Type I and Type II compliance provides third-party validation of the platform's security controls.

Billing and Revenue Cycle Management

All three Qualifacts platforms include billing and RCM capabilities, though the depth varies. CareLogic provides enterprise billing with support for multiple payer configurations, batch claim processing, ERA/EOB posting, denial management workflows, and complex rate structures common in publicly funded behavioral health systems. The billing module handles the particular complexity of behavioral health billing -- service authorization tracking, level-of-care-based billing, group therapy billing rules, and the state Medicaid variations that differ across every jurisdiction.

Credible's billing engine is widely regarded as one of the stronger aspects of that platform, with automated claim scrubbing, real-time eligibility verification, and robust denial tracking. However, users consistently report that the billing modules across both CareLogic and Credible require workarounds for certain scenarios -- a common complaint in enterprise BH EHR billing that reflects the inherent complexity of behavioral health reimbursement rather than a failing unique to Qualifacts.

Electronic Visit Verification (EVV)

Qualifacts provides Electronic Visit Verification capabilities that comply with the 21st Century Cures Act requirements. EVV is mandatory for Medicaid-funded home and community-based services in most states, and the integrated EVV functionality within CareLogic eliminates the need for a separate EVV system -- a significant operational advantage for I/DD providers and home-based behavioral health services.

Measurement-Based Care

The platform supports measurement-based care (MBC) workflows that enable clinicians to administer standardized screening instruments, track scores over time, and use outcome data to inform treatment decisions. With the behavioral health industry moving increasingly toward value-based reimbursement models that tie payment to outcomes, MBC capabilities are becoming table stakes for enterprise EHRs. Qualifacts integrates common behavioral health assessment tools (PHQ-9, GAD-7, AUDIT, DAST, Columbia Suicide Severity Rating Scale, and others) into clinical workflows.

ePrescribing and Medication Management

Qualifacts includes integrated e-prescribing with EPCS (Electronic Prescribing of Controlled Substances) support across its platforms. For behavioral health and addiction treatment organizations, EPCS is critical for prescribing buprenorphine, benzodiazepines, stimulants, and other controlled substances. The medication management module includes drug interaction checking, allergy alerts, formulary support, and medication history tracking.

Telehealth

Through the OnCall Health acquisition, Qualifacts added integrated telehealth capabilities to its platform portfolio. The telehealth functionality includes HIPAA-compliant video sessions, virtual waiting rooms, and integration with the clinical documentation workflow so that telehealth encounters are documented and billed using the same processes as in-person visits. While telehealth is now table-stakes functionality in behavioral health, having it natively integrated (rather than requiring a third-party Zoom or Doxy.me integration) reduces workflow friction.

Reporting and Analytics

CareLogic provides a reporting engine that supports both pre-built standard reports and custom report development. Enterprise organizations can build ad-hoc reports, schedule automated report delivery, and export data for analysis in external tools. The reporting capabilities support clinical outcomes tracking, financial performance monitoring, productivity reporting, and the program-specific metrics that funders and accreditors require.

The depth of reporting is a competitive strength relative to smaller EHR platforms, though organizations accustomed to modern business intelligence tools may find the native reporting interface dated compared to platforms built on contemporary analytics frameworks.

Scheduling and Practice Management

The scheduling module handles individual and group appointments, recurring schedules, staff availability management, room/resource booking, and appointment reminders. For enterprise organizations managing hundreds of clinicians across multiple locations, the scheduling system integrates with clinical documentation and billing to ensure that scheduled services flow through to documentation prompts and claim generation.

Patient and Client Engagement

Qualifacts provides a patient/client portal for secure messaging, appointment scheduling, form completion, and document sharing. The portal supports the kind of patient engagement that accreditors and quality programs increasingly require, though the portal experience does not match the polish of consumer-grade health apps -- a limitation common across enterprise behavioral health EHRs.

Private Equity Ownership: What Buyers Should Know

Qualifacts is backed by Warburg Pincus, a global private equity firm that acquired the company for approximately $300 million. PE ownership in healthcare IT is not inherently negative -- it can bring growth capital, operational discipline, and the resources to pursue strategic acquisitions. But it also introduces dynamics that buyers should evaluate with open eyes.

The Acquisition Strategy

Under Warburg Pincus ownership, Qualifacts has executed a classic PE roll-up strategy: acquiring Credible, InSync, and OnCall Health to expand market coverage and increase revenue. This strategy makes financial sense for the PE sponsor -- it increases the company's scale and addressable market, which increases valuation at an eventual exit. For customers, the key question is whether the acquired platforms receive sustained investment in product development or whether they become maintenance-mode revenue generators.

What This Means for Buyers

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Pricing pressure. PE-backed companies are incentivized to grow revenue. This can manifest as annual price increases, add-on module fees, and professional services charges that expand the total cost of ownership over time. During contract negotiations, lock in pricing escalation terms and understand which features are included versus add-on.
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Product consolidation uncertainty. With three EHR platforms under one roof, the long-term question is whether Qualifacts will maintain all three, consolidate them, or deprecate one or more. Organizations investing in a 5-10 year EHR relationship should ask directly about the product roadmap for their specific platform.
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Exit event risk. PE firms typically hold portfolio companies for 3-7 years before seeking an exit -- through sale to another PE firm, a strategic acquirer, or an IPO. A change of ownership can bring leadership changes, strategic shifts, and operational disruption. This is not unique to Qualifacts -- Netsmart has also gone through multiple PE ownership transitions.
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Support investment. PE-owned companies sometimes reduce support headcount to improve margins. User reports on Qualifacts platforms show mixed support quality, with some platforms receiving better support than others. Ask for support SLAs in your contract and reference-check with current customers of the specific platform you are evaluating.

To be clear: PE ownership is widespread in behavioral health technology. Netsmart is PE-backed. Many of the vendors in the behavioral health EHR market have PE investors. The point is not that PE ownership is disqualifying -- it is that buyers should factor it into their evaluation alongside product capabilities, pricing, and support quality.

Pros

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Top KLAS rankings -- #1 and #2 in behavioral health EHR. CareLogic has consistently earned Best in KLAS recognition in the behavioral health EHR category. In a market where user satisfaction with enterprise software is typically low, this independent validation is meaningful. KLAS rankings reflect actual customer sentiment, and CareLogic's sustained performance indicates that enterprise customers who implement it well are satisfied with the results.
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Deep enterprise capabilities for large, complex organizations. CareLogic is built for the kind of organizational complexity that mid-market EHRs cannot handle -- multi-location agencies, multiple service lines, complex state reporting, CCBHC compliance, and hundreds of concurrent users. For organizations at this scale, the list of viable alternatives narrows to CareLogic and Netsmart.
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Comprehensive compliance and certification. ONC certification, SOC 2 Type I and Type II, HIPAA, 42 CFR Part 2, and CCBHC program support provide the compliance foundation that enterprise behavioral health organizations require. The SOC 2 Type II certification in particular demonstrates ongoing security controls validation.
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State reporting integration across dozens of states. CareLogic's pre-built connections to state behavioral health data systems are a major competitive advantage. Building and maintaining these integrations is expensive and time-consuming, and organizations operating in states where CareLogic already has reporting connections avoid significant implementation work.
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Multiple platforms for different organization sizes. The CareLogic/Credible/InSync portfolio means Qualifacts can theoretically serve organizations from small outpatient practices to 500+ clinician enterprises. If an organization outgrows InSync, there is a path to migrate to CareLogic or Credible within the same vendor family.
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Configurable workflow engine. CareLogic's configurability allows organizations to build custom clinical workflows, documentation templates, and business rules without requiring vendor professional services for every modification. For enterprise organizations whose workflows do not fit neatly into out-of-the-box templates, this flexibility is essential.
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Integrated Electronic Visit Verification (EVV). For I/DD providers and home-based behavioral health services, having EVV natively in the EHR eliminates the need for a separate EVV system and ensures compliance with 21st Century Cures Act mandates.
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Measurement-based care and value-based readiness. Built-in support for standardized screening instruments, outcomes tracking, and quality measures positions organizations for the industry's shift toward value-based reimbursement models.

Cons

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PE-backed with acquisition-driven strategy. Warburg Pincus ownership introduces the pricing pressure, product consolidation uncertainty, and exit event risks described in the PE Ownership section above. Organizations signing a long-term contract should negotiate pricing escalation caps and seek contractual commitments on the specific platform they are purchasing.
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Three separate platforms cause buyer confusion. CareLogic, Credible, and InSync are different products with different architectures, user interfaces, feature sets, and support teams. Buyers evaluating "Qualifacts" need to determine which platform is right for them -- and the distinction is not always clear, particularly between CareLogic and Credible, which serve overlapping enterprise markets. The sales process can add confusion rather than clarity.
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Billing module requires workarounds for certain scenarios. Users across both CareLogic and Credible report that the billing modules, while comprehensive, require manual workarounds for certain billing scenarios -- particularly around complex authorization tracking, split billing arrangements, and state-specific Medicaid rules. This is partly a reflection of behavioral health billing complexity, but organizations should validate their specific billing requirements during the evaluation process.
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Steep implementation curve for enterprise deployments. CareLogic implementations at large organizations routinely take 9 to 18 months and require significant configuration effort, data migration planning, staff training, and change management. This is typical for enterprise BH EHRs but is a real cost in time, money, and organizational disruption that buyers should plan for.
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Support quality varies by platform. User feedback indicates that support responsiveness and quality is inconsistent across the three platforms. Some customers report excellent support experiences while others describe long resolution times and difficulty reaching knowledgeable support staff. This variation may reflect the challenges of integrating support teams from multiple acquisitions.
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User interface shows its age. CareLogic was built in the early 2000s, and while it has been updated over the years, the user interface does not match the modern design standards of newer platforms like Ease or even mid-market options like SimplePractice. Clinicians accustomed to consumer-grade software may find the interface dated and harder to navigate.
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Quote-based pricing lacks transparency. Like most enterprise BH EHR vendors, Qualifacts does not publish pricing. The sales-driven pricing process makes it difficult to compare costs across vendors during early evaluation stages and creates information asymmetry that favors the vendor in negotiations.

Pricing

Qualifacts uses quote-based enterprise pricing across all three platforms. Exact pricing is not publicly disclosed and varies based on organization size, number of users, modules selected, implementation scope, and professional services requirements. This is standard practice among enterprise behavioral health EHR vendors, though it makes comparative pricing analysis difficult for buyers in the early evaluation stages.

Pricing Factors to Consider

Several factors influence total cost of ownership with Qualifacts:

Platform selection. CareLogic and Credible carry enterprise pricing appropriate for large organizations. InSync is priced for the mid-market. Ensure you are quoted on the correct platform for your organization's size and needs.
Implementation and professional services. Enterprise CareLogic implementations require significant configuration, data migration, and training. Professional services costs can be substantial -- sometimes rivaling or exceeding the first year's software licensing fees.
Module add-ons. Core EHR functionality is included in the base subscription, but certain modules (e.g., advanced reporting, EVV, telehealth, specific integrations) may carry additional fees. Clarify what is included versus add-on during contract negotiation.
Annual escalation. PE-backed vendors sometimes include aggressive annual price escalation clauses. Negotiate a cap on annual increases and understand the renewal pricing model.

Total Cost of Ownership Comparison: Enterprise vs. Mid-Market Approach

Cost Component	CareLogic / Credible	Mid-Market Alternatives
Software licensing	Enterprise pricing (quote)	$200-500/provider/mo
Implementation	$50K-250K+ (9-18 months)	$5K-50K (2-6 months)
Professional services	Significant ongoing cost	Minimal to moderate
State reporting	Included (pre-built)	Often manual or limited
Total first-year cost (100+ users)	Higher upfront, lower per-unit at scale	Lower upfront, may not scale

For organizations with 100+ clinicians and complex state reporting requirements, the enterprise pricing of CareLogic often makes economic sense despite the higher upfront investment -- the state reporting integrations alone can save hundreds of hours of annual manual work. For organizations under 50 clinicians, mid-market options like AZZLY Rize, PIMSY, or Ease typically offer better value.

For a broader comparison of EHR pricing models across the industry, see our EHR cost guide.

Who Should Use Qualifacts

Qualifacts platforms are best suited for organizations that need enterprise-grade behavioral health EHR capabilities and are willing to invest in a complex, configurable system. Specifically:

Large community mental health centers (CMHCs) -- multi-location agencies with 100+ clinicians, multiple service lines, and complex state reporting mandates. CareLogic is purpose-built for this use case and competes directly with Netsmart myAvatar.
CCBHC (Certified Community Behavioral Health Clinic) programs -- organizations that need compliance infrastructure for CCBHC certification requirements, including quality measures tracking, required service provision documentation, and CCBHC-specific reporting.
Large addiction treatment networks -- enterprise-scale SUD treatment organizations with multiple locations, residential and outpatient programs, and complex billing involving multiple state Medicaid programs and commercial payers.
I/DD (Intellectual and Developmental Disability) providers -- organizations providing home and community-based services that need integrated EVV, service authorization management, and state-specific I/DD reporting.
Human services agencies -- organizations providing a blend of behavioral health, case management, crisis services, and social services that need a platform capable of supporting diverse service lines under one roof.
Organizations in states where CareLogic has established reporting integrations -- the value of pre-built state reporting connections cannot be overstated. If CareLogic already connects to your state's behavioral health data system, that is a significant implementation and ongoing operational advantage.

Who Should NOT Use Qualifacts

Despite its breadth, Qualifacts is not the right fit for every behavioral health organization:

Solo practitioners and small outpatient practices. Even InSync, the smallest platform in the Qualifacts portfolio, is more complex than what a solo therapist or small group practice needs. TherapyNotes, SimplePractice, or Valant are simpler, cheaper, and faster to implement for small practices.
Organizations that prioritize modern UI/UX. If a polished, contemporary user interface is a top priority -- particularly for clinician satisfaction and adoption -- newer platforms like Ease offer a significantly more modern experience. CareLogic's interface is functional but reflects its early-2000s origins.
Organizations seeking transparent pricing. If your evaluation process requires upfront pricing visibility before engaging with sales, Qualifacts' quote-based model will be a barrier. Some mid-market vendors publish pricing or provide it more readily during initial inquiries.
Small organizations that want fast implementation. If you need to be live in 30-60 days, CareLogic's 9-18 month enterprise implementation timeline is a non-starter. Look at PIMSY, AZZLY Rize, or Ease for faster deployment.
Organizations wary of PE ownership dynamics. If private equity ownership and the associated risks (pricing pressure, exit events, product consolidation) are dealbreakers for your organization, you may prefer independently owned alternatives. Note, however, that PE ownership is widespread in this market.
General medical and hospital practices. Qualifacts is a behavioral health EHR company. Primary care, urgent care, and multi-specialty medical groups need a general ambulatory EHR like athenahealth or eClinicalWorks.

Implementation

Implementation complexity varies dramatically across the Qualifacts platform portfolio. InSync implementations for small practices can be completed in 2-4 months. Enterprise CareLogic implementations at large, multi-location organizations routinely take 9 to 18 months and require dedicated project management from both the vendor and the client organization.

Enterprise CareLogic Implementation

A CareLogic implementation at an enterprise organization typically includes the following phases:

Discovery and planning (1-3 months). Workflow analysis, requirements documentation, project scoping, and timeline development. This phase is critical -- organizations that rush through discovery often face costly rework during configuration.
Configuration and build (3-6 months). Clinical form configuration, workflow setup, billing rule configuration, state reporting integration, role-based access design, and custom report development. CareLogic's configurability is a strength here, but it also means there are many decisions to make and test.
Data migration (2-4 months, overlapping). Migrating clinical, demographic, and financial data from the legacy system. Data migration is consistently the highest-risk phase of any EHR implementation and should be planned meticulously with validation checkpoints.
Training (1-3 months). Staff training on the new system, including role-specific training for clinicians, billing staff, administrative personnel, and system administrators. Enterprise organizations should plan for "super user" training where power users become internal resources for ongoing support.
Go-live and stabilization (1-3 months). System go-live with dedicated support, issue resolution, workflow refinement, and performance monitoring. Most organizations experience a temporary productivity dip during this phase.

Implementation Success Factors

Organizations that have successful CareLogic implementations share several characteristics: executive sponsorship that provides resources and removes barriers; a dedicated internal project manager who serves as the single point of coordination; clinician champions who advocate for the new system among peers; and realistic timelines that account for the inevitable delays and scope adjustments that occur in enterprise software deployments.

For a comprehensive overview of what to expect during any EHR implementation, see our EHR implementation checklist.

Frequently Asked Questions

What is the difference between CareLogic, Credible, and InSync?

CareLogic is Qualifacts' enterprise behavioral health EHR designed for large, multi-location community mental health and addiction treatment agencies. Credible is an enterprise BH platform with particularly strong clinical documentation and billing capabilities. InSync targets small-to-mid-size practices with a more streamlined feature set. All three are owned by Qualifacts but remain separate platforms with different codebases, different user interfaces, different support teams, and different pricing models. Buyers should evaluate the specific platform -- not just the "Qualifacts" brand -- when making a purchasing decision.

Is Qualifacts CareLogic ONC certified?

Yes. Qualifacts holds ONC Health IT certification and maintains SOC 2 Type I and Type II compliance, HIPAA compliance, and supports 42 CFR Part 2 for substance use disorder record protection. The platform also supports CCBHC program compliance requirements and state reporting integrations across dozens of states.

Who owns Qualifacts?

Qualifacts is backed by Warburg Pincus, a global private equity firm that acquired the company for approximately $300 million. Under PE ownership, Qualifacts has pursued a roll-up acquisition strategy, bringing Credible, InSync, and OnCall Health under the Qualifacts corporate umbrella. PE ownership introduces considerations around pricing pressure, product consolidation, and potential future ownership changes that buyers should evaluate. See the PE Ownership section of this review for a detailed analysis.

How much does Qualifacts CareLogic cost?

Qualifacts uses quote-based enterprise pricing for all three platforms. Pricing is not publicly disclosed and varies based on organization size, number of users, modules selected, and implementation scope. Enterprise CareLogic implementations carry higher total cost of ownership than mid-market alternatives due to the combination of licensing fees, implementation services, data migration, and training investment. For a broader comparison, see our EHR cost guide.

How does Qualifacts compare to Netsmart?

Qualifacts CareLogic and Netsmart myAvatar are the two dominant enterprise behavioral health EHR platforms. Both serve large CMHCs and multi-location agencies. Netsmart has a larger installed base, particularly in state-funded CMHC systems, while CareLogic has earned top KLAS rankings for user satisfaction. Both are PE-backed and use quote-based enterprise pricing. Netsmart offers deeper state-specific reporting in certain jurisdictions; CareLogic offers stronger configurability and user satisfaction scores. See our behavioral health EHR comparison for a detailed breakdown.

Does Qualifacts support telehealth?

Yes. Qualifacts acquired OnCall Health, a telehealth platform, and has integrated HIPAA-compliant video capabilities across its product suite. Telehealth sessions can be documented within the same clinical workflow as in-person encounters, with integrated billing for telehealth-specific codes and modifiers. The telehealth functionality supports virtual waiting rooms and is designed to work within existing clinical documentation and scheduling workflows.

Verdict

Qualifacts CareLogic is one of the two dominant enterprise platforms in the behavioral health EHR market, and its consistently strong KLAS rankings reflect genuine customer satisfaction at the enterprise level. For large community mental health centers, multi-location addiction treatment networks, I/DD providers, and CCBHC programs that need deep configurability, state reporting integration, and comprehensive compliance infrastructure, CareLogic is a tier-one option that belongs on every enterprise buyer's shortlist alongside Netsmart.

The multi-platform portfolio is both a strength and a liability. Having CareLogic, Credible, and InSync under one roof means Qualifacts can theoretically serve organizations of all sizes -- but in practice, the three separate platforms create confusion for buyers, inconsistency in support quality, and questions about long-term product strategy. Which platform will receive the most investment? Will they eventually be consolidated? These are questions that PE ownership amplifies rather than resolves.

The PE ownership factor deserves honest assessment. Warburg Pincus has provided the capital for Qualifacts' acquisition strategy, and the resulting portfolio coverage is impressive. But PE-backed companies are optimized for financial returns on a 3-7 year horizon, and the incentive structures can create tension between short-term revenue extraction and long-term product investment. This is not unique to Qualifacts -- it is a dynamic across PE-backed healthcare IT -- but buyers should account for it in their evaluation with specific contract protections around pricing, product commitment, and support SLAs.

For organizations below the enterprise tier -- those with fewer than 50-75 clinicians -- the Qualifacts value proposition weakens. The implementation complexity, cost, and timeline of CareLogic are disproportionate to what smaller organizations need. InSync serves the mid-market, but smaller organizations should also evaluate purpose-built alternatives like AZZLY Rize (proven SUD treatment platform), Ease (modern all-in-one with AI and CRM), or PIMSY (streamlined BH EHR for smaller organizations) before committing to the Qualifacts ecosystem.

EHR Source Recommendation

Qualifacts CareLogic is a strong choice for large enterprise behavioral health organizations -- particularly CMHCs, CCBHC programs, and multi-location agencies -- that need deep configurability, state reporting integration, and comprehensive compliance infrastructure. We recommend it for organizations with 100+ clinicians that require enterprise-grade capabilities and are willing to invest in a 9-18 month implementation. For mid-size organizations (25-100 clinicians), evaluate CareLogic against Netsmart and AZZLY Rize. For smaller practices, Ease, PIMSY, or TherapyNotes are more appropriate. Regardless of size, negotiate PE-aware contract terms: pricing escalation caps, product commitment clauses, and support SLAs.

Evaluating multiple options? See our behavioral health EHR comparison for a side-by-side look at the leading platforms, or read our EHR selection guide for a structured evaluation framework.